Privacy Policy
Effective Date: 15 August 2026
Welcome to Study Care. We respect your privacy and are committed to protecting the personal information of our students, parents, teachers, website visitors, and app users.
This Privacy Policy explains how Study Care (“Study Care,” “we,” “us,” or “our”) collects, uses, stores, and protects your information when you use our website, Android application, iOS application, or any of our educational services.
By accessing or using our website, mobile applications, or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Depending on how you use our services, we may collect information that you voluntarily provide, including:
Full name
Student or parent/guardian information
Email address
Mobile/telephone number
Date of birth or age, where required for providing our services
School, grade, curriculum, or academic information
Address or location information provided for tutoring or service purposes
Login credentials and account information
Payment and billing information
Academic records, schedules, attendance, homework, assessments, and performance information
Communications, enquiries, feedback, and support requests
Information you provide when registering for tuition, counseling, courses, or other educational services
We only collect information that is reasonably necessary for providing and managing our services.
1.2 Information Collected Automatically
When you use our website or mobile applications, certain information may be collected automatically, including:
IP address
Device type and model
Operating system and version
Browser type and version
Mobile application version
Unique device or application identifiers
Language and timezone settings
General location information where permitted
Login and usage information
Pages, screens, features, and services accessed
Date and time of access
Crash reports, diagnostics, and technical information
We may use cookies, software development kits (SDKs), analytics technologies, and similar technologies to collect this information.
2. Information Collected Through Our Mobile Applications
Study Care may provide applications for Android and iOS devices.
Our mobile applications may collect and process information necessary to provide features such as:
Student and parent account management
Class and tutoring schedules
Attendance information
Homework and educational materials
Academic performance and progress
Notifications and service communications
Teacher, student, or parent communication
Account authentication and security
Application diagnostics and crash reporting
Depending on the features enabled in the application, the app may request permission to access certain device functions, such as:
Internet/network access
Notifications
Camera or photos, where required for a specific feature
Files or documents, where required for uploading or accessing educational materials
Other device permissions necessary for specific functionality
Permissions are requested through the operating system and can generally be managed through your device settings. We do not access device features that are not required for the relevant functionality of the application.
3. How We Use Your Information
We may use the information we collect for the following purposes:
3.1 Providing Our Services
To:
Create and manage user accounts
Provide academic tuition and counseling services
Manage student and teacher schedules
Record and manage attendance
Provide homework, educational resources, assessments, and academic information
Manage payments and billing
Provide customer and technical support
Deliver other services requested by you
3.2 Communication
We may use your contact information to:
Send account-related communications
Provide class and schedule notifications
Send attendance or academic updates
Respond to enquiries and support requests
Send important service announcements
Communicate regarding payments or account matters
Where permitted by applicable law, we may also send promotional or educational communications. You may opt out of promotional communications at any time.
3.3 Improving Our Services
We may use information to:
Understand how users interact with our website and applications
Improve our educational services
Improve website and app functionality
Monitor application performance
Identify and resolve technical problems
Develop new features and services
Conduct internal analysis and reporting
3.4 Security and Fraud Prevention
We may process information to:
Protect accounts and systems
Detect unauthorized access
Prevent fraud, abuse, or misuse
Investigate security incidents
Maintain the security and integrity of our services
3.5 Legal and Regulatory Requirements
We may process or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or lawful governmental requests.
4. Sharing Your Information
We do not sell your personal information.
We may share information with trusted parties where necessary to operate our business and provide our services.
4.1 Service Providers
We may use third-party providers for services such as:
Cloud hosting and storage
Payment processing
Email and messaging
SMS or WhatsApp communications
Analytics
Application performance monitoring
Authentication and security
Technical support
Website and application infrastructure
These providers may process information on our behalf and are expected to use appropriate safeguards.
4.2 Educational and Service Operations
Where necessary to provide our services, relevant information may be accessible to authorized Study Care staff, teachers, tutors, administrators, or other personnel involved in delivering the requested educational services.
Access is limited according to the individual’s role and business requirements.
4.3 Legal Requirements
We may disclose information where required or permitted by applicable law, including to government authorities, courts, regulators, or law enforcement agencies.
4.4 Business Transfers
If Study Care or part of its business is involved in a merger, acquisition, restructuring, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
5. Cookies and Analytics
Our website and applications may use cookies, analytics tools, SDKs, and similar technologies to understand usage and improve our services.
These technologies may collect information such as device information, pages or screens viewed, interactions, approximate location, and technical information.
We may use analytics and measurement services, including services provided by third parties, to understand website and application usage.
You can manage certain cookie or device permissions through your browser or device settings. Disabling certain technologies may affect some functionality.
6. Notifications
Our Android and iOS applications may send push notifications relating to:
Class and schedule updates
Attendance
Homework
Academic information
Account notifications
Important service announcements
You can generally enable or disable push notifications through your device settings. Disabling notifications may prevent you from receiving certain timely updates.
7. Children’s Privacy
Study Care provides educational services that may be used by students under the age of 13.
Because our services are educational and may involve children, we may process information about students when it is provided by or through their parent, guardian, school, or authorized educational institution, or otherwise where permitted by applicable law.
We do not knowingly use children’s personal information for purposes unrelated to providing our educational services.
Parents or legal guardians who have questions regarding a child’s information may contact us using the details provided below.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure infrastructure, monitoring, and other safeguards.
However, no website, application, server, or method of electronic transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Maintain user accounts
Meet contractual and operational requirements
Maintain academic and administrative records
Resolve disputes
Prevent fraud and abuse
Comply with legal, regulatory, accounting, or reporting requirements
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our policies and applicable requirements.
10. Your Choices and Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Object to or request restriction of certain processing
Withdraw consent where processing is based on consent
Opt out of promotional communications
Request information about how your personal information is processed
Some information may need to be retained where required by law or where necessary for legitimate business or service purposes.
To exercise your rights or make a privacy-related request, please contact us using the information provided in the Contact Us section.
11. Promotional Communications
You may opt out of promotional emails or other promotional communications by:
Following the unsubscribe instructions included in the communication; or
Contacting us directly.
Even if you opt out of promotional communications, we may continue to send essential service-related communications, such as account, schedule, payment, security, or administrative notifications.
12. Third-Party Websites and Services
Our website, applications, or communications may contain links to third-party websites, services, or platforms.
Study Care is not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing the privacy policy of any third-party service you access.
13. International Data Transfers
Some of our service providers may store or process information on servers located outside Qatar or outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable laws and contractual requirements.
14. App Store and Google Play
Our mobile applications may be distributed through third-party platforms such as the Apple App Store and Google Play Store.
Your use of these platforms is also subject to the respective platform’s terms, policies, and privacy practices. Study Care does not control the privacy practices of Apple, Google, or other third-party platforms.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, applications, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy and publish the updated version on our website and, where appropriate, within our applications.
We encourage you to periodically review this Privacy Policy.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Study Care
Email: studycareqatar@gmail.com
WhatsApp: +974 5031 9624
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.
Last Updated: 15 August 2026
